Refund & Returns Policy

Last Updated: June 2026

At Panji Art Export, customer satisfaction is our priority. As we deal in handcrafted and made-to-order furniture products, our refund and return policy is designed to ensure transparency and fairness for both parties.

Returns

Due to the custom-made and handcrafted nature of our products, returns are generally not accepted unless:

• The product received is damaged during transit.
• The product delivered is significantly different from the approved order specifications.
• The wrong product has been shipped by us.

Any return request must be submitted within 7 days of receiving the order.

Damaged Products

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Order Number
• Photos of the damaged item
• Photos of the packaging

Our team will review the claim and provide a suitable resolution.

Refunds

Refunds may be approved in the following situations:

• Order cancellation approved before production begins.
• Products that arrive damaged and cannot be replaced.
• Orders that cannot be fulfilled due to unforeseen circumstances.

Once approved, refunds will be processed within 7–14 business days through the original payment method.

Custom & Made-to-Order Products

As most of our furniture is handcrafted and produced according to customer requirements:

• Custom orders cannot be cancelled once production has started.
• Custom products are generally non-refundable and non-returnable unless there is a manufacturing defect or shipping damage.

Order Cancellation

Orders may be cancelled within 24 hours of placing the order.

After production has started, cancellation requests may not be accepted.

Note:-

*If the Customer Orders the Product And Cancel the Product Within 2 Days Then I will provide Them the Full Refund
* And if the Customer Orders The Product And Cancel The Product After the 2 Days Then I will Reduce The Product Price from The Cost And Refund you the remaining Cost

* When the Customer Buy The goods from the Shop Then When the parcels Reach To another Country Then From That Customer Is responsible for customs clearance and if the Item is returned or Destroyed, Then No Amount will be refunded To the Customer